Saturday, September 24, 2011

My Apple iPad day from Hell!

Just a little set up here.  I have never in my life have owned anything from Apple.  I have touched Apple devices just as a curiosity.  So I finally drank the Kool-aid.  I bought my mom, who is now 78, a refurbished a laptop years ago running Windows XP.  This laptop served her well all these years, and I was able to support her even when she went to Florida via LogmeIn.  But my mom still was using a dial up modem and she was always struggling with certain things.  So when her laptop gave up the ghost she wanted me to recommend another.  After thinking it over I thought maybe an iPad would suite her better because what she does is: Surf the internet, do her Yahoo email, and play games.  She can also get th 3G version, do the 1 Gb and she would be able to take it with her back and forth from Michigan to Florida.  So I told her that we would go shopping on Saturday.

Sat 9:30
I leave home to pick up mom and dad.  Apple store opens at 10:00 am.

10:00
I pick them up.

10:15
We get to the Apple Store - It's packed already.  So much for the recession.  We get lucky though and find a free blue shirt kid.  We spend almost an hour going over the iPad.  My mom is 78, hard of hearing and English is her second language.  She also has never seen one or touched one before, so it is slow go.

11:00
We leave the Apple Store for Best Buy to check out the laptops.

11:10
We get to Best Buy, look at laptop for 5 minutes and mom already wants the iPad so we leave and head back to the Apple Store.

11:30
We are back at the Apple Store and we finally get waited on.  It is more packed than before and I am getting a feeling that there really is no recession.

11:45
We finally get an iPad.  I want them to set up completely for her - register, email, 3g with Verizon.  All is going well, but real slow because my mom can't type on the screen touch keyboard.  We get to the part of entering the CC info, and it repeatedly refuses to take card. This is for the Verizon account.  We know the card is good because we just paid for the iPad.  We try everything.  Now mind you that every time you mess up or it fails you have to retype the password and CC info.  Mom tries, I try, the Apple kids try.  Nothing.  Finally we decide to try a different card - Bingo!  It seems Verizon is real weird with the auth code and does not like certain digits.  Go figure.  We also go through all the little training things from the Apple kids.  I also make sure that they register my mom for one of their iPad classes.  I am thinking this is great.  Apple store is like right around the corner from her house.  And when she goes to Florida, the Apple store there is close to her house there also.  Finally I can off load tech support to someone else :) .

12:45
We leave Apple Store and go out for lunch at restaurant with WiFi.  First thing I noticed was that it would not connect to the WiFi - OK, well not first time I have seen Restaurant Wifi sucked.  So I fall back to the Verizon, it connects and I am surfing.  But, then it drops.  I connect again.  Drops.  I go back to WiFi.  Connects. Drops.  Well, maybe no reception here I thought.  We will try when we get home.  She lives next to Verizon store and the signal is freaking good.

2:45
We get to her house and I try again.  Nothing.  I am getting real good now at typing password.  I reset the Network.  I restart.  I double check everything.  Nothing.

3:15
I finally gave up and called their tech support.  Not to bore you, but they had me do all the things I did.  I even go outside and wave it around :)  Finally the tech guy went one level up: nope.

4:00
After trying everything that any tech guy told me, they make me an appointment back at Apple Store to return the unit.

5:10
I am back at Apple Store.  They are all real surprised that an iPad would not work. Well guys it happens! They exchange it, but then we have to go through the whole setup again.  Verizon is not allowing us to re-enter the same account, so we have to call Verizon at the store.  I gave the phone to the Apple kid.  Finally we get it.  We configure it again.  I made dam sure it worked this time both on the WiFi and 3G before walking out.

7:00
We are back at mom's house.  I unpack it.  Test everything.  I get Free Cell and Angry Birds for my  mom.  I take a picture of the dog and show her how to change the wallpaper.  She seems happy.

7:30
I finally get to go home!  

The moral of the story is:
One bad apple does not spoil the whole bunch!

Well, I can say that I just blew my whole Saturday, and missed most of the Michigan game thanks to iPad.  I hope that this Apple does not bite me back.

Delco 

1 comment:

Richard said...

LOL - you will get yourself one for Christmas :)